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Digital Marketing News: Google Best Answer, Twitter Threads, Most Viral on Facebook

Predictive Analytics

How Predictive Analytics Can Help Your Business See the Future. Now more than ever, predictive analytics are becoming available to small businesses looking to get ahead of the competition by mining their data and generating meaningful intelligence. From mapping customer purchase trends to optimizing product campaigns, predictive analytics can be the digital marketing solution your company needs. An investment in predictive analytics may give your business the competitive advantage it needs, helping you leave yesterday’s problems behind and focus on growth to come. Entrepreneur

These Emotions Are Said to Have the Greatest Influence on Brand Loyalty. Research from Capgemini’s, which correlated emotions and stated loyalty towards brands, has revealed that the three most important emotions are: Honesty; Trust; and Integrity. People also associate the emotions of “belonging,” “security,” and “familiarity” with loyalty. MarketingCharts

New Google Best Answer Carousel In Search Results Snippets. I have to say, I think this is a great idea! #BetheBestAnswer Google is testing the display of  a carousel of answers, with the “best answer” labeled first as such, allowing the searcher to swipe or click through the answers directly in the search results. Search Engine Roundtable

Accenture Puts A Number On Consumer Distrust: $756B. 49% of customers are concerned about privacy, yet subscribe to intelligent services designed to anticipate their needs, according to research from Accenture. Poor personalization and lack of trust cost U.S. organizations $756 billion last year, as 41% of consumers switched companies. MediaPost

‘Purchases on Google’ Shopping ads test is running on iOS devices. Purchases on Google ads enable consumers to buy products shown in Google Shopping ads right from Google-hosted landing pages when users have payments set up through their Google accounts. Search Engine Land

Google study warns of widespread video ad fraud, encourages wider ads.txt takeup. Publishers are losing up to $1.27bn a year due to fraudsters impersonating their inventory on ad exchanges, with such bad actors conducting up to 700m false ad requests per day, according to a study published by Google. The Drum

Five Trends That Will Shape Mobile Adtech in 2018. Trends to watch include: Industry Consolidation, The Innovating Dragon of China, Transparency and Accountability, Laggards and Late Majority, AI and Machine-Learning – MarketingProfs

Google is sending more traffic than Facebook to publishers – again. Google used to be the main source of referral traffic for web publishers. Then Facebook eclipsed it. And now, Google is back on top again. Facebook sent 25 percent less traffic to publishers this year, while Google increased its traffic by 17 percent, according to Parse.ly. recode

60% Of Marketers To Increase Focus On Organic Search in 2018. Organic search proved to be the top-performing channel in 2017, and will be a top priority for marketers in 2018, according to survey findings released by Search Marketing Platform, Conductor’s. Respondents listed “paid search” or “pay per click” media as their second priority for 2018, and “social” as their No. 3 priority for next year. MediaPost

Google Search Console beta adds 12+ months of data to performance reports. The new beta version of Google Search Console has now added over 12 months of historical data to the performance reports. Search Engine Land

40% of Millennial Women Say Instagram Is the Best Way for Brands to Reach Them. Still not sure how to reach that coveted millennial demographic through your brand’s messaging? Millennial-focused publisher Bustle conducted some research with 1,000 women to help brands understand those consumers a bit more. According to the findings, 81 percent of readers say social media is the most effective way to reach them. AdWeek

Most Effective Digital Marketing Tactics for 2018: Social Media Marketing, Content Marketing, Marketing Technology, Search Engine Optimization, Email Marketing, Search and Social Ads, Data Management. Ascend2 via MarketingCharts

B2C Marketing Statistic

The Most Shared Facebook Content 2017. The Top Viral Posts, Videos and Articles. To discover what content Facebook audiences love to share, like and comment on, BuzzSumo reviewed two billion articles and Facebook posts that were published in 2017. The findings include: content most shared, viral Facebook posts, expert insights.  BuzzSumo

Facebook announces Sound Collection and 360 Community Page for Creators. Creators of Facebook videos can now enjoy more robust audio, a hub for education and resources and even the ability to borrow 360 cameras. AdWeek

Instagram now lets brands feature Stories Highlights on their profile pages. To help brands get more value out of stories, Instagram will also now automatically save Story posts, which can later be added to a Story Highlights collection. MarketingLand

We actually like 280-character tweets, it turns out. Many Twitter users gave the platform grief for expanding the length of Tweets. It turns out that overall, users like it. New data from app maker and analysis firm SocialFlow shows people are responding well to longer Twitter posts the social network started allowing last month. As for me, I’m still not decided. CNET

Pinterest launches Facebook Messenger bot. Pinterest today launched its first Facebook Messenger bot to power Pin searches, as well as a chat extension to power collaborative visual search inside one of the most popular chat apps on the planet. VentureBeat

Twitter officially launches ‘threads,’ a new feature for easily posting tweetstorms. With the 280 character count, is this even relevant anymore? Apparently so. The threads feature is easy to use: There’s now a new plus (“+”) button in the composer screen where you can type out your series of tweets. TechCrunch

Now You Can Follow Hashtags on Instagram. Instagram has introduced the ability to follow hashtags, giving you new ways to discover photos, videos and people on Instagram. Still deciding on this one. Instagram

On the Lighter Side:

Invisible box craze becomes new viral internet sensation. There is no way on earth I will be able to figure this one out. Have you? Telegraph

TopRank Marketing in the News:

  • TopRank Marketing Team – What makes a great digital marketing and analytics shop? – ClickZ
  • Rachel Miller Interview with Rachel Miller on Social Strategy, Digital and Influencer Marketing – Onalytica
  • Amy Higgins & Lee Odden – PR and Marketing Cannot Stand Stagnation. Focus on Developing New Skills! – Prowly
  • Lee Odden – Does Traditional PR Really Matter Anymore? – RainmakerFM The Digital Entrepreneur Podcast 
  • Lee Odden – B2B Influencer Marketing (Seriously!) Lee Odden of TopRank – MarketingProfs, Marketing Smarts Podcast

What was the top digital marketing news story for you this week?

Be sure to stay tuned until next week when we’ll be sharing all new marketing news stories. Also check out the full video summary with Tiffani and Josh on our TopRank Marketing TV YouTube Channel.


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4 Search Trends That Made Waves in 2017

For the past two decades, the pinnacle of search sophistication was talking to a search engine like you’re Tarzan. “What are the best hiking boots for men?” became “best hiking boots men.” “How many ounces are there in a pound?” became “number ounces pound.” Question words, articles, adjectives, or any such linguistical fanciness would confuse the humble algorithms.

But search is finally getting smarter. Search engines can parse whole phrases, decipher intent, zero in on results that will delight the searcher. And search is moving beyond the desktop or even the smartphone touchscreen, accepting new kinds of input, and displaying output in other formats than the standard ranked list of links.

In short: What consumers expect from search engines has evolved, and search engines are changing to meet these expectations. Marketers need to adapt to the new search ecosystem. If we’re still optimizing for Tarzan, we’ll miss an ever-increasing amount of traffic.

Here are four major trends in search that made waves this year, and will continue to reverberate in 2018 and beyond.

#1: Visual Search

This first trend is the newest on the list, but it seems poised to change the search landscape substantially in the future. When every smartphone has a built-in camera, why bother typing or speaking queries when you can search with a picture? Google Lens is an app that can identify buildings, products, text, and read barcodes – and it uses machine learning, meaning it’s going to get more sophisticated over time.

Right now, you can take a picture of a movie poster, book cover, or even consumer products like shampoo or mouthwash, and the app will serve up search results based on the image. The technology isn’t perfect yet, but it should be on every marketer’s radar.

#2: Voice Search

Five years ago, the only reason to talk while using a phone was if you were having an actual conversation with another human being (gross, I know, but those were different times). Now, a growing number of conversations are with Siri and the nameless Google Assistant. Voice search has exploded in popularity, rapidly approaching the tipping point when it will overtake typed search.

Studies say one in five consumers use voice search on their smartphones, and industry experts predict 50% of all searches will be voice searches by 2020.

Voice queries tend to be more complex, more like natural human speech, than a typed search query. Marketers optimizing content for voice search should think in long phrases, whole sentences, questions and answers, rather than short keyword phrases. Think of how someone would ask you in person for the information you’re providing, and make sure your content addresses that type of query.

#3: Home Assistants (Smart Speakers)

Voice and visual search ultimately lead to the same result: A screen displaying search engine listings. Search on home assistants like Google Home and Amazon Echo do away with the screen entirely. The entire interaction is verbal – you ask a question, the smart speaker responds with information.

There are over 35.6 million of these voice-activated assistants on the market right now, a 129% increase over last year. As these devices get smarter and cheaper, we can expect sales to continue to soar.

One of the reasons these home assistants are appealing is they simplify search results. Instead of a page of listings, they give a single definitive answer. To optimize for that type of search, marketers need to pay close attention both to local search and to sites that partner with home assistants, like Yelp and CitySearch for business reviews.

#4: Featured Snippets

For marketers, the point of a search is for the user to click on our link in the SERP and read our carefully-crafted content. For consumers, the point of search is most often to get a single piece of information. Google is on the consumers’ side in this case – they’re constantly adding new features to keep people from having to click search results.

Featured snippets occupy a “rank 0” space in search results, above the actual SERP:

Basically, Google pulls content from one of the top 10 search results and displays it, along with a link to the source. According to Ahrefs’ exhaustive snippets study, these little answer boxes can “steal” nearly 9% of clicks from the top organic listing. And Google is doubling down on the feature, displaying multiple snippets per query, increasing the length of text appearing in the box, even adding a carousel of options readers can browse without clicking through.

The good news for marketers is snippets most often appear for long-tail keywords. If your content is a comprehensive explanation of a topic with multiple sub-topics, you’re already optimizing for snippets.

Me Content, You Audience

Searchers no longer have to dumb down their queries, which means marketers shouldn’t dumb down content to please a search algorithm. Search is getting more convenient, more conversational, and accessible across a wider array of devices.  So it’s time for marketers to evolve our content to match. Unless, of course, your target audience is actually Tarzan.


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5 Purpose-Driven Companies Making an Inspiring Splash on Social Media

As our world becomes increasingly connected through the internet, social media and mobile technologies, consumer awareness and engagement around local and global social, economic, political and environmental challenges are soaring to new heights.

As a result, people desperately want to invest their time and money where their hearts are by supporting and working for companies that are making a positive and meaningful impact. And many companies are answering the call by throwing out conventional business models to tackle these challenges-while also bolstering and growing their bottom line. They’re finding and living their purpose.

For these companies, success isn’t grounded in simply offering “the best” product or service. Instead, it’s the purpose behind the creation and execution of those best-in-class products and services that drives success for all involved.

Of course, social media marketing is playing a major role in spurring awareness, engagement and action around what purposeful companies are all about. From breathtaking, tear-inducing photos to compelling video narratives, below I highlight a handful of these companies that have captivated my heart with their purpose and marketing mind with their social media work. And my hope is that you’ll feel the same.

#1 – Love Your Melon

If you’re regular reader of my example-heavy social media blogs, you’ll know I’m a huge fan of Love Your Melon. Love Your Melon was founded in hopes of making the lives of kids battling cancer in America a little better by providing them with a special hat. With each item purchased by the public, 50% of the profits are donated to the organization’s nonprofit partners in the fight against pediatric cancer.

I encourage you to check out the video below about their story-of course, this has been uploaded natively to social to put all the feels out there.

Love Your Melon’s social media mix includes Twitter, Facebook, Instagram, Pinterest and YouTube. Across their channels, all the tried-and-true marketing best practices are working in their favor. But it’s evident that their purpose is the guiding light in how they tell their story on social. Using captivating imagery you don’t only see the amazing work being done-but you feel it, too.

Purpose-Driven Brand Love Your Melon

#2 – cuddle+kind

If you aren’t familiar with cuddle+kind, allow me to introduce you to this amazing brand where every fiber of its being seems to be dedicated to making a difference.

Started by the Woodgate family, cuddle+kind produces hand-knit, heirloom-quality dolls that not only help feed children around the world, but also provide women artisans in Peru with sustainable, fair trade income.

“As parents, we believe all children should have enough food to eat and the opportunity to thrive, so when we saw a documentary on the devastating impact of childhood hunger on millions of children around the world, it inspired us to help,” cuddle+kind’s website states. “On that day, we decided to start a company whose purpose is to help improve the lives of children and to make a difference.”

For every doll sold, cuddle+kind is able to provide 10 meals to children in need. At the time this article was written, they had already donated 2,988,823 meals.

Like Love Your Melon, cuddle+kind’s amazing visual content on social media is what draws you in-like this little number below from Instagram.

Purpose-Driven Brand Cuddle and Kind

Also, here’s a look at their most recent video release on Facebook.

#3 – Krochet Kids intl.

Founded in 2007, Krochet Kids intl. (KK intl.) is dedicated to breaking the cycle of poverty by providing job opportunities for women in need. Every product is hand-signed by the person who made it and each artisan has her own profile page on the organization’s website detailing her story-with room for shoppers to leave a thank you or words of encouragement.

In honor of its 10-year anniversary, the brand launched a video series (some of them short films) highlighting the people and the stories that have made their work what it is today, which were uploaded to YouTube and shared across some of their social channels. Here’s a little taste:

Facebook is the brand’s top-channel, boasting nearly 74,000 likes, but they’re also sharing the work of their community on Instagram, Twitter and Pinterest. What’s really working on Facebook are the great visuals, but they also take advantage of the “Products Shown” feature to make it easy to click and shop.

Purpose-Driven Brand Krochet Kids Intl.

#4 – MudLove

MudLove was born in a tiny garage filled with big dreams and a lot of love back in 2009.

“With nothing more than an old stamp set, a box of clay, and a plan to support clean water projects in Africa, handmade creations emerged and MudLOVE was born,” MudLove’s website says. “We are artists and makers. Doers and thinkers. Number-crunchers and donut-munchers. With ‘mud’ in our hands and love in our hearts, the chance to make a difference is our inspiration to create.”

Through its partnership with Water for Good, for every product that’s purchased, a week’s worth of clean water can be provided to someone in need.

When it comes to their social media efforts, MudLove is on all the usual suspect channels: Facebook, Instagram and Twitter. Their posts are a blend of humor and hope, sharing their hand-crafted pottery pieces and bringing attention to clean water issues in developing African countries.

Purpose-Driven Brand MudLove

#5 – The Giving Keys

The Giving Keys bills itself as a “pay it forward company,” hoping to not only inspire the world to do just that, but also create jobs for those transitioning out of homelessness. Based in Los Angeles, the company makes jewelry out of repurposed keys, which are personalized with your choice of an inspirational word or phrase.

“We’re not a nonprofit, we’re a social enterprise,” the company’s websites boldly states. “So instead of raising donations, we sell product to provide jobs. A good job is a long-term solution for breaking cycles of generational poverty and homelessness. That’s why we place people on career paths and hand them the keys to unlock their fullest potential.”

On social media, their posts offer words of encouragement and inspiration, and stories of the people who they’ve been able to lift up. Of course, a smattering of pretty images of their finished products can also be found. This is one of my favorite recent Instagram posts:

Purpose-Driven Brand The Giving Keys

What’s Your Purpose?

Purpose is not your company’s mission statement. Purpose is not a set of company values. Purpose is the unique and authentic underpinning of what drives the work you do and the impact you want to make. And these brands certainly embody that, and they’re bringing it to life on their social media channels.

From our perspective, all organizations have the opportunity to uncover their true purpose. In fact, TopRank Marketing recently embarked on our own purpose initiative, which is in the discovery phase as we speak.

What have we learned so far? Each and every one of us cares deeply about a myriad of issues plaguing our networks, communities and the world at large. So, we’re starting there-we care to make a difference. And that’s where you can start, too.

Want to know more about the intersection of purpose and marketing? Read our post Evolve or Die: The Role of Purpose and Authenticity in Marketing, featuring insights from expert Mackenzie (Mack) Fogelson.


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3 Unusual Content Marketing Approaches That Actually Work

My favorite brand on social media is Denny’s. The diner chain eschews pretty much every marketing convention, and that’s exactly why its efforts stand out so much.

The company’s online personality has been compared to that of a “chill teenager.” Its Twitter feed is filled with juvenile humor, rarely promoting the restaurant’s actual food in any serious way. I doubt many people find the image of a pancake in a shoe appetizing. The Denny’s Instagram page looks like some sort of bizarre avant garde art project.

None of this goes by the book. But Denny’s scores tremendous engagement on almost every social media channel, and has developed a cult following of sorts on the web thanks to its quirky content. This has proven to be a significant differentiator for their business.

Right now, standing out with your content marketing efforts is more challenging than ever before. If you’re trying to adhere to the established “best practices,” I have bad news: so is everybody else.

This requires outside-the-box thinking. Those who go against the grain and pursue methods that counter the mainstream are frequently being rewarded, and in some cases maybe even setting new trends for the marketing world.

To illustrate, here’s a look at three unusual content marketing tactics and companies that have applied them successfully.

Get Ultra Niche

Sure, you could water down your content in order to make it appealing to the broadest possible audience. Plenty of businesses do just that.

Or, you could narrow your core following, and orient your messaging toward them directly. Speak their language, even if it might potentially alienate some folks who fall outside of that scope.

California-based apparel retailer Nasty Gal embodies this philosophy. Marketing to strong and independent young women in the mold of its founder Sophia Amoruso (of Girlboss fame), the brand’s voice is unapologetically sassy and in-your-face – sometimes even a little profane.

This was by design from the very beginning, as Amoruso told Wall Street Journal back in 2013:

“Nasty Gal really emerged from a conversation. I’ve probably spent more time than any other brand reading every last comment. To listen to people the way you’re able to online is very powerful. I think other companies are just starting to figure that out.”

Four years later, many are still figuring it out. Or too risk-averse to boldly embrace a targeted content style that borders on esoteric. Meanwhile, Nasty Gal continues to build affinity and loyalty with its very specific, adoring audience.

Stir the Pot

Last month on this blog, Josh Nite wrote about brands taking a stand based on values. That can be a scary thing. The standard playbook calls for companies to stay neutral on social issues, so as to avoid ruffling feathers and potentially turning away customers who lean strongly in another direction. As divisive and volatile as things can be these days, this mindset is magnified.

But as Josh noted, adopting an emphatic public stance can differentiate your business, define your audience, and inspire your employees. It can strengthen your company’s relationship with customers (and draw in new ones) who share your values, and generate positive third-party coverage. In many cases these benefits will outweigh the negatives.

Recently, outdoor clothing company Patagonia made waves by blacking out its website and replacing the usual ecommerce interface with this message, in the wake of President Trump’s decision to roll back public land protections in Utah:

For several days, in the thick of the holiday season, it was a bit tricky to go and even order a jacket from Patagonia online. (You could still access their store by clicking an X up in the corner, but it wasn’t all that obvious.) That’s not a traditionally advisable business move, and probably costs the retailer some money in the short term. But ultimately, it has the potential to build brand loyalty.

Focus on One Social Media Channel Exclusively

It’s easy enough to maintain a presence on every major social media channel, especially with tools that enable you to post on all of them from one central app. Sometimes it’s as simple as copy-and-pasting the same message across different platforms, broadening your reach without a whole lot of addition effort.

The problem with this approach, however, is that it can dilute your brand and prevent you from achieving true greatness on any channel. Instead of trying to create social content that will work for every social network, why not focus on mastering just one? Determine where your customers mostly like to hang and then put all of your social media marketing effort into making that account as good as it can be.

One company that exemplifies this is White Space Studio, a creative agency in Hawaii that exhibits its design savvy through a stellar Instagram page. Sure, the company also has Facebook and Pinterest accounts, but doesn’t do much with them. And White Space doesn’t even bother with Twitter.

Does this limit their potential exposure? Perhaps. But by concentrating their attention on Instagram, they’ve built an exceptional showcase for their brand while achieving bigtime engagement.

At TopRank Marketing, we love to get weird. Get in touch with us about your content marketing and we’ll help you develop some tactics that buck the norm.


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5 Outdated Content Marketing Tactics (And What to Do Instead)

Can I interest anyone in an iPhone? No, not the iPhone 8 or X. I’m talking about this bad boy:

No takers? But it has a 320X480 pixel screen, 128 Mb of RAM, and a single 2-megapixel camera! Back in 2007, this was the hottest phone on the market. People lined up in front of stores just to get their hands on one.

You get the point: State of the art quickly becomes laughably outdated. What used to thrill a consumer’s soul is now something we wouldn’t give a toddler to play with.

That kind of obsolescence isn’t limited to the tech industry, of course. The cycle from next-big-thing to the dustbin is even faster in online content. Yet many content marketers are using tactics that, while they once worked, are now as outdated as that original iPhone. What’s worse, some of us are still in the flip-phone stage.

If you’re using any of the following content marketing tactics, it’s time for an upgrade. Here’s what doesn’t work, why it doesn’t, and what you should try instead.

Ditch These Outdated Content Marketing Tactics

1. Broad and Shallow Content

Content used to be about sheer bulk rather than quality. Search engines prioritized sites that had a lot of keyword-rich (more on that later) content. Whether that content was actually useful didn’t matter. So writers churned out blog posts like they were getting paid by the word – and sometimes, we actually were.

But search engines have gotten smarter, and our content needs to get smarter, too. Pride of place in the SERP goes to content that actually serves a purpose for an audience. Shallow content gets few clicks, low time on page, and high bounce rates. All of these factors push your content down to the hinterlands of Google’s Page 2 (or lower).

What to Do Instead: Content can no longer be a commodity, churned out in a word factory. We need handcrafted artisan content. It takes longer to create, but you don’t have to make as much of it, either. Focus your resources on a few pillar pieces that deliver real value. Content that inspires readers to spend time on the page, explore further, and share with others will beat commodity content every day of the week. 

 

2. Single Keyword Stuffing

In the days of bulk content, a sure-fire way to get search engines’ attention was stuffing in keywords wherever they would fit. Keywords were stuffed in every header, every paragraph, multiple times in a sentence, and then in invisible text at the bottom of the page for good measure. It didn’t add anything useful to the content-in fact, it actively made the content worse – but it helped get eyeballs to your site.

Now, though, you’re likely to get the opposite effect from keyword stuffing. Google actively recognizes spammy keyword usage and moves that content down in the SERP.

What to Do Instead: Don’t focus on a single keyword. Start with a topic for which there is proven search demand. Then create a keyword group of similar terms, related topics, and long-tail derivatives. Use your keyword group to inform your content outline. Then, as you write your comprehensive, best-answer content, you will naturally include the relevant terms without stuffing them in. That way, you’re optimizing for humans and search engines alike.

3. Clickbait Headlines

Never has a tactic been so maligned and so effective as clickbait headlines were a few years ago. “7 of the Coolest Kazoos in the UK – Number 5 Will Shock You!” “They Said He Couldn’t Play His Kazoo at School – You Won’t Believe What Happened Next!” Sites like Upworthy and Buzzfeed drove millions of views with these headlines, and marketers were quick to pick up on the trend.

The problem is, if everything is “shocking,” “mind-blowing,” or “brain-melting,” nothing is. Readers caught wise to the hyperbole and stopped clicking through. Upworthy is still around, but has a fraction of the audience. Buzzfeed is still going strong, but only because they ditched the breathless headlines and focused on great content.

What to Do Instead: Offer a clear benefit to the reader in your title. Don’t promise a life-changing, unbelievable experience – promise to meet a specific need, and make sure you fulfill that promise.

4. Focusing on Bottom of Funnel Content

One of content marketers’ biggest challenges is proving how their content contributes to a purchase decision. So it makes sense that, historically, we’ve concentrated efforts on content designed to close a deal. That is, content that’s more, “Why Our Kazoos Are the Best,” rather than “Why Kazoos Are a Vital Part of an Orchestra,” or even, “Our 10 Favorite Kazoo Players.”

It’s true that bottom of funnel content is easier to tie to revenue. But without top of funnel content, you won’t have an established audience for the bottom of funnel stuff. You can talk about how great your product is out the kazoo, but who’s going to read it?

What to Do Instead: Most of your audience is going to be in the early stages of the decision-making process. To strike the right content marketing balance, use the funnel image as your guide – create the majority of your content for top of funnel, a little less for mid-funnel, and less still for the very bottom. Then make sure each piece of content has a next step that leads the reader further down the funnel. Or kazoo.

 

5.  “Viral” Content

There’s a potent high to having a piece of content go viral. Millions of impressions, thousands of shares, maybe even local news coverage, all organic and all free – it’s definitely intoxicating. When viral videos cracked the mainstream consciousness, marketers went chasing that high. And some of us are still trying to catch it.

As I’ve said before, viral is not a content marketing strategy. It’s a pleasant but unpredictable side effect of good content, and it’s ultimately irrelevant to your goals. How many of those millions of viewers are interested in your product? And how many just want to laugh at a dog playing a kazoo?

What to Do Instead: Don’t aim your content at the broadest possible audience and hope it goes viral. Focus on your most relevant audience and make a strategic plan to reach them. We use an integrated marketing approach that includes:

  • Best-answer, comprehensive content with SEO built in
  • Influencer co-creation for amplification
  • Social media amplification
  • Paid, highly targeted advertising

Get with the Now

The original iPhone was a technological marvel in 2007. Now, you’ll find it in a museum of technology, or on eBay as a “classic collector’s item.” But you won’t find it in anyone’s hip pocket.

Make sure your marketing stays up-to-date: Ditch outdated tactics like shallow, product-focused content and upgrade to valuable, customer-focused content, strategically planned and amplified.

Need help getting to the next generation of content marketing? We’re here for you.


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5 Examples of Influencer Marketing in Action Across the Full Customer Journey

Influencer Marketing Customer Lifecycle

Much of what we hear about influencer marketing is centered around reach and engagement objectives. This is not unlike the early days of social media marketing programs where platform capabilities and user behaviors created a perfect storm for connection and interaction.

Fast forward to today and we’ve certainly learned that social media is not a silo of communication, but more of a universal truth when it comes to where people spend their time to discover, consume and interact with content.

Influence brings that same universal truth in terms of something that affects us all. From a marketing context, influence is the ability to affect action and since virtually every person with a phone is empowered to publish, everyone has some degree of influence.

So where does that broader view lead us when developing an influencer content marketing strategy that’s optimized to attract, engage and convert? To help answer that question and extend optimization to retention and advocacy, here are 5 states during the customer journey and how influencer marketing can play a part for better results.


“The opportunity for consumer engagement spans the entire journey and influencers can play an important role in each moment of truth.” @BrianSolis

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Attract

Contribution inspires promotion. The obvious value here is that working with influencers on content can inspire promotion of the content collaborated on. Reaching the audience of an influencer with content that is relevant and credible can be incredibly valuable for brands that want to attract hard-to-reach customers.

Follow the leader advocacy. Influencers that are advocates often inspire other influencers and customers to advocate for the brand as well. This can be architected with contests where the content with the most social engagement wins, but basic follow the leader behavior in an organic way is effective too.

Retargeting influencer interest. When followers of an influencer that the brand co-created content with match a customer profile, marketers can retarget those followers who have interacted with the influencer content with more context than a buyer simply visiting random websites.

blockchain influencers SAP

A great B2B example of an Attract approach to influencer co-creation is this interactive experience for SAP Leonardo (client).  32 influencers contributing their expertise on topics ranging from artificial intelligence to blockchain technologies. With over 1.8 million impressions and 100% influencer share rate, this content collaboration project exceeded reach expectations.

Engage

Creator talent drives interaction. In the B2C world, creators are plentiful and by creators I mean people will great media creation skills AND the charisma to attract an engaged audience. Creators can bring unique talent to the planning, creation and promotion of content that brings a fresh perspective and higher engagement to an otherwise tired marketing mix.

Authenticity drives engagement. When microinfluencers also represent the customer that a brand is working to engage, the authenticity and voice of the customer that they bring to content collaboration can result in more content interaction and sharing.

Relevance is essential in all things marketing and when the influencer’s audience and the brand channel for promotion match well, then engagement is more likely to be high.

Tom's of Maine - Mavrck

An impressive B2C Engage example would have to be Tom’s of Maine that focused on micro-influencers to create and amplify content on social channels. Results per 1,000 micro-influencers activated: 6,496 likes, shares and comments; 1.7 million friends reached, 4,270 survey responses captured. You can read the full case study on the Mavrck site.

Convert

Trust motivates. Few things motivate conversion more than trust and the essence of what makes someone influential is that their community trusts them. Therefore, trusted influencers who are involved with brand content that is mid to end of funnel focused can help increase conversions.

Familiarity brings confidence. Another thing about relevance is that influencers that have a reputation for recommending products and services have developed familiarity with their audience for that behavior. Working with a new brand and talking about a topic or a product / service (with appropriate ad disclaimers) can inspire transaction.

Credibility is believability. The more credible a brand’s content is, the more likely it is to persuade and inspire action. Influencers can bring that credibility.

Modern Digital Commerce

A B2B pilot project we implemented for Oracle included a formidable 68 page ebook called the Executive’s Handbook to Modern Digital Commerce which featured influencers including Brian Solis, Stephen Monaco, Ed Cleary, Stewart Rogers and other B2B digital experts. The credibility of this ebook produced in combination with industry experts resulted in exceeding the conversion rate goal by 260%.

Retain

Bring utility to the community. Expanding the scope of who is influential to customers and community, brands can engage with influencers to participate in their community on everything from general best practices or tips to how to get the most out of the brands’ product/service.

Employees are influential too and showcasing staff in brand content can help humanize the brand with customers.

Infotain customers to stay. Engaging creators to develop useful content that is also entertaining for customers can go a long way towards retaining those customers. These can be routine communications to announcements or updates.

I think a great B2C example of Retain focused influencer content is the recent British Airways safety video featuring famous celebrities including Mr Bean (Rowan Atkinson), Gordon Ramsay, Gillian Anderson (yes, she’s British), Thandie Newton, Sir Ian McKellen and a few more. I flew BA multiple times in a short period recently and this video was definitely a watchable part of the experience for me as a customer.

Advocate

Activate advocates. Bringing it back to reach through brand advocacy, brands can expand their view of influence to customers and activate those who show brand love to support sharing the good news.

Influential customer stories are powerful. Customer testimonials alone are great. Testimonials with customers that are influential, either personally or the brand, can go a long way towards supporting advocacy efforts.

Incentivize the good news. Incentives for referrals amongst influencers can inspire advocacy, but there must be an ad disclosure if compensation has been, or could be paid for that promotion effort.

For this one, I’ll use a personal example. I am a customer of BuzzSumo and I’m also an influencer who advocates for the brand. Most of this I do organically in presentations all over the world, in articles like this, in interviews and by sharing Steve Rayson and BuzzSumo’s content through my social channels on Twitter and LinkedIn. Steve reaches out to me from time to time for quotes, to do a webinar or speak at one of his events.  I was also one of the first to cover the Brandwatch acquisition of BuzzSumo. I can’t say how much value BuzzSumo has gained from my influencer advocacy, but I’m guessing it’s very much in the black <img src="https://s.w.org/images/core/emoji/2.3/72×72/1f642.png&quot; alt="

How Employee Engagement Helps Drive the Success of Your Marketing Efforts

As our world becomes increasingly driven by digital technologies and the workforce experiences generational shifts, employee engagement is rising as a top focus area for many companies. After all, according to Gallup’s 2017 State of the American Workplace study, just 16% of the American workforce is “actively” engaged.

Of course, when employees aren’t engaged, they’re a flight risk. In fact, Gallup’s research also revealed that 51% of employees are actively looking for a new job or watching for openings. Furthermore, those employees who fall into the “actively disengaged” category, are almost twice as likely as engaged employees to seek new jobs. And when employees leave, that can have a big impact on your bottom line when it comes to recruiting and back-filling costs.

So, after reading all of that, you’re probably wondering: What does employee engagement have to do with marketing?

Well, marketer friends, the truth is that employee engagement has everything to do with marketing.

At the most basic level, without an army of engaged employees, your marketing efforts-whether it be recruiting top talent or fostering employee advocacy on social media-can’t reach their full potential. But on a deeper level, there are couple other important marketing benefits you could be missing out on:


Without an army of engaged employees, your #marketing efforts can’t reach their full potential. – @CaitlinMBurgess #EmployeeEngagement

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#1 – Engaged employees can be gold mines for marketing insights.

Regardless of department, every employee boasts first-hand insights into “who” your company is, what it cares about, what your customers are saying, the quality of your products or services, and what they see as the biggest value adds or opportunities.

As a result, your employees are absolute gold mines for getting insights that can help you refine and drive your marketing efforts. But in order to mine for those honest insights, employee engagement has to come front and center.

Why? Because employee engagement helps build rapport, strengthen communication and mobilize people to take a more active role. So, if employees aren’t engaged, they’ll be less likely to go the extra mile by sharing their insights with you.


Employees are absolute gold mines for getting insights that can help you refine & drive your #marketing efforts. @CaitlinMBurgess

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#2 – Engaged employees can help stretch your marketing dollars.

Marketers are often thought of the spenders within an organization, but engaged employees can help turn that notion on its head a bit. As mentioned in the section above, the insider insights that you can uncover are not only authentic and helpful, but they don’t cost you a thing-just the time and care in gathering them.

Of course, this means you can’t simply ask employees to weigh in from time to time. They need to feel like they’re valued from top to bottom within the organization, which means regular nurturing and engagement that trickles throughout the organization.


Don’t just ask employees to weigh in from time to time. Nurture them regularly. #EmployeeEngagement

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#3 – Employees can be your most powerful brand advocates.

Your employees are not only the people behind your brand, but also active consumers taking place in the marketplace, writing reviews, sharing recommendations verbally and via social media with friends and family, and researching their purchasing decisions. And they’re more than willing to share both positive and negative feedback about you online.

In fact, a couple years ago, a Weber Shandwick study found that 39% of employees had shared praise or positive comments about their employer online-and 16% had shared criticism or negative comments.

From my perspective, engaged employees are more likely to fall in the latter category. Why? Because when employees feel understood, valued and connected to something bigger than themselves, they feel pride-and pride is a reason to give praise. Furthermore, in today’s competitive talent landscape, current employees can be your best recruiters.

As a result, with a focus on employee engagement, you can unlock employee advocacy-and that’s the kind of marketing that money can’t buy.


With a focus on #EmployeeEngagement, you can unlock #EmployeeAdvocacy. @CaitlinMBurgess #marketing

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Help Kick-Start Your Company’s Employee Engagement Efforts

Employee engagement doesn’t happen overnight-nor does it happen with only the marketing department driving the initiative. Employee engagement has to be baked into your overall company culture to be successful.

So, where do you start? At the top.

Your company’s top leaders are the people who will give your employee engagement initiatives wings, helping the message and the commitment trickle down throughout the rest of the ranks.

A couple years back, TopRank Marketing leadership launched our Project Phoenix initiative as a way to actively listen and engage employees in constantly refining how we work together, as well as deliver more transparency as to business operations. As part of the initiative, employees are regularly surveyed on a variety of topics, which are then presented to the whole team for discussion and development of next steps.

From my perspective, this committment to engagement and learning has strengthened the resolve of the team members. More collaboration sessions are blossoming. More employees are feeling comfortable sharing their feelings and ideas with team members and leadership. And many people are setting personal and professional goals-with some putting down deeper roots within the organization and others spreading their wings and persuing new things.

All of this has also led to the recent launch of our Purpose Initiative, where we’re collectively digging deep to truly uncover how the company, every employee and our clients can be their best selves-so stay tuned for more on that in the future!

Also, if you’re in the mood for another example, check out Marketing Land column by Karen Steele of Marketo. In the post, she outlines the four steps her organization took to bake employee engagement into company culture, as well as the results they’ve seen.


#EmployeeEngagement has to be baked into your overall company culture to be successful. #marketing

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On the hunt for a new gig with an employer that cares about nurturing and engagement? TopRank Marketing is hiring! Check out our Careers page for open positions.


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How 5 B2B Brands Are Using Snapchat and Instagram Stories

B2B brands are usually slow to jump on the latest social media craze train, and with good reason. Their audience might not even be on those social media networks. For example, Snapchat was originally full of teenagers and controversy – not a great place to grow brand awareness or share thought leadership. But my, oh my, how far we’ve come.

Today, networks like Snapchat, Instagram, Messenger, and other marketing channels are becoming new breeding grounds for B2B brands. But with frequent product updates introducing new features and advertising tools, brands are often left wondering what the best approach is.

One such feature is Stories: timed pictures or video clips that users can deck-out with text, filters, or stickers to spice-up their content. And it seems like every major app is jumping on this trend with Messenger, Facebook, and most recently YouTube creating their own version of a Stories feature. However, the jury is still out on the best ways to use them.

Well, we’re here to help you figure that out. Here are five B2B brands using Snapchat and Instagram Stories and how they’re using them to their advantage.

1. Cisco

One of the best ways to connect with an audience is through shared values. Cisco is well aware of this and utilizes their Snapchat Stories to share how their company and employees are making the world a better place. And because authentic content is seen as more genuine, Cisco actually allows their employees to run the account themselves. This way, their audience can see a true glimpse into the lives of Cisco employees and how they help others.

Image credit: Cisco

2. IBM

One of the key benefits of promoted Instagram or Snapchat Stories is that they allow you to geotarget your audience and create unique geofilters. With these features, brands can serve targeted Stories and custom filters to their audience based on their location. IBM has used this to their advantage in the past by creating special filters for their industry events. IBM can then promote the filters to event attendees and followers can see updates live from the event floor – creating an easy way for IBM to send relevant content to the right audience.

Image credit: IBM

3. Google

Brand storytelling at its finest. That’s how I would describe Google’s use of Instagram Stories. With Stories, Google shares brief vignettes with narrative captions to share inspiring stories of people using their products. Watch just a few and you’ll see how they sink their teeth into you and build up anticipation, encouraging you to complete their call to action and watch the full video. It’s a really effective and meaningful way for Google to share exactly how their solutions help solve both individual and global problems.

Image credit: Google

4. GE

GE is known for being an innovative company. But can you name exactly what they do? You might be able to name a few things, but the reality is that GE does too many things to name. Because of this, GE has been using Instagram Stories to share the unique things they do all over the world. Most notably, they took us deep into a volcano to sample active lava. Each story helps paint a picture for their audience, changing their public perception from an industrial giant to a creative innovator.

Image credit: Adweek

5. Mailchimp

Mailchimp, everyone’s go-to email service provider, uses Snapchat Stories to share scenes from fun events, creative images, and funny videos. With smart brand apparel, a hip monkey named Freddie, and really cool artwork, Mailchimp has an endless supply of creative and eye-catching content to share. And while it may seem like there’s not a unifying theme behind their Stories, it actually does a great job of showing off their brand’s eclectic personality. Through witty commentary and funky images, Mailchimp has personified their brand, building strong relationships with their followers.

 

Image credit: Recruiting Social

Up Your B2B Social Game

Don’t be hesitant to take the next step for your brand’s social media marketing. For more ideas on how your B2B brand can up your social media game, check out these social media tips and examples or our guide on Snapchat for B2B brands.

Not ready to expand your social media marketing on your own? Find out how we can help by taking a look at our social media marketing services.


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Content Conversations: How to Hit the Ground Running with Content Marketing in 2018

We are in the final stretch of 2017 which means 2018 will be here before we know it. And unfortunately, Q2 will be here in the blink of an eye.

All too often we spend weeks or even months creating a content strategy, and quickly find that by the middle of March, we’ve already abandon our best laid plans. Instead, we should be spending our efforts developing a plan that is tied to a core group of objectives that we can reference as soon as it feels like things may be getting off track.

It’s no surprise that one of the key themes for content marketing in the coming year is working harder to tie marketing activities to objectives and measuring TRUE content impact.

To help you figure out how to start 2018 off with a bang, we bring you part 2 of Content Conversations. Last week we tapped into our content experts for insights into top content lessons learned in 2017. This week we take a dive into essential steps to help you hit the ground running with content in 2018.

Always Think of Your Audience First

Sounds easy enough right? You’d think so. But unfortunately, many brands are still creating very brand and product centric content.

Instead, focus on creating content that answers the top questions that your audience is asking. If you don’t know what those questions are, speak with your customers and use tools like Answer the Public to determine demand.

Ann Handley

Chief Content Officer, MarketingProfs

“If your content isn’t of value to your audience, then it’s not effective.” @annhandley tweet this

Ask Yourself:

  • What are the top three pain points that our product/solution/service solves for our customers?
  • Which of my current content appears to be resonanting best with our target audience?
  • What does an ideal customer look like?

Simplify & Focus on Content Impact

Regardless of resources and budget, content marketers want to do it all. Often, we become spread too thin because we’re trying to focus on too many channels and too many tactics.

Let data be your guide for determining where to focus in 2018. Use this information to decide which channels and tactics are performing and fully invest your time and effort in the coming year into these data-driven and focused approaches for maximum impact.

Joe Pulizzi

Author & Keynote Speaker

“Content marketing is a marathon, not a sprint.” @joepulizzi tweet this

Ask Yourself:

  • Would our content benefit from an audit?
  • Which tactics do we know perform best for our brand?

Tie Content Marketing to Revenue

Let’s face it, there are a lot of marketers secure in their positions that are not at all responsible for the performance of their marketing. Because content objectives can sometimes appear “fuzzy”, many marketers are not moving the needle in the right direction.

It doesn’t matter if your content budget is large or small, it’s important to tie all tactics and activities to a desired outcome. Now that doesn’t mean that there isn’t room for testing and creativity which is essential for standing out against the competition.

Chris Brogan

CEO, Owner Media Group

“The biggest companies in the world want more passionate people, not spreadsheet watchers.” @chrisbrogan tweet this

Ask Yourself:

  • Have we identified the true performance and value of our content marketing activities?
  • Are we all holding each other accountable to marketing performance?

Create Content Benchmarks

How will you ever know where you’re going unless you understand where you’ve been? Instead of setting arbitrary performance content goals, review performance of previous campaigns or tactics to create a benchmark.

Also, once content has gone live, be sure to review what worked (and what didn’t) so that you can optimize the performance going forward. Content is not a “set it and forget it” tactic so it’s important to edit to improve marketing performance.

Alexandra Rynne

Content Marketing Manager – Marketing Solutions, LinkedIn

“Look back at how your content has performed and optimize your approach.” @amrynnie tweet this

Ask Yourself:

  • What similar content have you published that can be used as a benchmark for future content?
  • What are reasonable goals for improving content performance?

Be Creative & Experiment

It’s time for content marketers to begin pushing boundaries. Instead of focusing on getting the content published, take a look at what has been created and what is planned to determine if it is a piece of art, or something anyone could make.

Depending on the size of your organization, you may not have a dedicated creative or design staff. Spend time finding outside freelancers or agencies that can help turn your content from good to mind blowing.

Tim Washer

Writer & Producer, Cisco

“Content goals that are clear are publishing deadline and budget, but many can’t tell if they’ve created something meaningful.” @timwasher tweet this

Ask Yourself:

  • What is one test or bet that you can make early in the year on a creative piece of content?
  • What budget can you set aside for experimenting with super creative content?

Determine Your Measurement Strategy

Content success looks different for every brand. Defining your goals for content in different funnels of the buying cycle are critical to content success.

Every piece of content that you create and publish should be directly tied to goals and should be relentlessly measured against those goals.

Dayna Rothman

VP of Marketing & Sales Development, BrightFunnel

“Have goals in place for every piece of content you create.” @dayroth tweet this

Ask Yourself:

  • What are the most important KPIs for our brand that content should be measured against?
  • What tools do we have/need in order to effectively measure content?

Understand the Waterfall

As you know, digital marketing is a multi-touch process. The vast majority of time, prospects don’t convert into customers just from reading a single blog post.

Plan for the different stages of the customer journey to make sure that you have compelling (or even personalized) content for each stage of their vetting process.

Chris Moody

Content Marketing Leader, GE Digital

“Everything you do as a marketer, can be anchored into something that is actual ROI.” @cnmoody tweet this

Ask Yourself:

  • Do we know what the typical customer journey looks like for our brand?
  • Do we have anchor content at each stage to keep moving them through the funnel?

How Do You Plan to Hit the Ground Running in 2018?

The verdict is in and 2018 appears to be the year that marketers MUST focus on content measurement outside of basic KPIs. The marketplace is becoming increasingly competitive so it’s essential to define your content measurement strategy by the end of the year in order to remain relevant.

What advice do you have for other content marketers to hit the ground running in 2018?

Disclosure: BrightFunnel & LinkedIn are TopRank Marketing clients.


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12 Industry-Specific Opportunities for Boosting Social Media Engagement

In the ever-changing social media landscape, we marketers are often on the prowl for meaningful data and insights to understand what works, what doesn’t and where our opportunities may lie. As a result, we often turn to industry research and studies, which often feature benchmarks that help us better internalize our own metrics and understand how we stack up to the competition.

While most studies offer incredibly insightful and useful information, one component may be missing: industry context.

Earlier this year, Rival IQ released its 2017 Social Media Industry Benchmark Report, featuring unique benchmark data for six different industries: Media, Higher Education, Non-profits, Food & Beverage, Fashion and Health & Beauty.

Why is context so important? As Rival IQ so eloquently said:

Key performance indicators like engagement rate, the number of clicks on a social post, or hashtag engagement rates tells a lot about what is happening as a result of activities. But it says nothing regarding whether the efforts are successful, failing, or where to focus on closing those gaps. Why? Because benchmarks are relative. … It’s easy to compare against the best, we all know those brands. That comparison often proves worthless. Comparing yourself to only the best and biggest brands is a disservice to the work your team has invested in social media.

As we near the end of the year, you’re undoubtedly preparing your 2018 social media marketing strategy. Below I share some of the report’s industry-specific opportunities for upping social engagement that deserve your consideration.

Media

Opportunity #1: Use more video on Facebook and Twitter.

According to the study, media companies boast the highest number of posts per day on Facebook and Twitter, but also the lowest engagement rates at .12% and .015%, respectively.

Social Engagement for Media Companies

Coming from a journalism background, this certainly didn’t surprise me. As the news happens, media organizations use social media to spread the word-and even a slow news day produces plenty of shareable fodder. But most of that shared content are links to on-site content, which requires the user to take another step to consume the content.

As a result, media companies have the opportunity to not only draw more eyeballs in, but keep them there longer by incorporating more video into their social media strategy.  

Opportunity #2: Invest in Instagram.

This finding is pretty straight forward. According to the report, Instagram gets the least amount of love on a daily basis, with the average post per day being just .8. However, the engagement rate on Instagram is exponentially higher at 1.25%, signaling that Instagram audiences are ripe for more content.

Non-profits

Opportunity #1: Repurpose Facebook videos for Twitter.

According to the report, non-profits are “owning” native video, but they may not be utilizing it effectively across all their social channels. As you can see from the graphs below, video is much more prevalent on Facebook than on Twitter, but engagement in that type of content is high on both platforms.

Facebook Engagement Metrics Nonprofits

Twitter Engagement Metrics for Nonprofits

Based on the findings, Rival IQ suggested repurposing Facebook video content (or perhaps going native) for Twitter to help up engagement rates.

Opportunity #2: Leverage high-performing hashtags.

Like the media industry, non-profits have some opportunity with Instagram. According to the report, by just increasing posts per day by .2 (one more post every five days) non-profits could see a lift in engagement. Furthermore, using trending and high-performing hashtags (and related subject matter) such as #VeteransDay in their posts could lend a boost, too.

Higher Education

Opportunity #1: Up the number of status updates on Facebook.

According to the report, colleges and universities boast some of the highest engagement rates compared to the other industries in the study.

Social Engagement for Media Companies

But what’s most interesting is that simple status updates do almost as well as video and photos. As a result, Rival IQ suggests that higher education organizations could up the number of status updates on Facebook and still receive great engagement.

Opportunity #2: Add visual elements to tweets.

While visuals aren’t necessarily an essential for higher education Facebook audiences, they’re a big opportunity for Twitter audiences. As you can see in the graph below, tweets with videos or photos have a significantly higher engagement rate.

Higher Ed Twitter Engagement Rates

Fashion

Opportunity #1: Incorporate more video across social channels.

Social posts featuring images are the most common type of posts among fashion brands, and while they get the most engagement, video is a close second-but less posts contain videos.

As the power of video becomes increasingly evident, fashion brands may want to incorporate more into their social strategy to drive more overall engagement.

Opportunity #2: Re-evaluate hashtags to make sure they are relevant to the audience.

According to the report, the top hashtags that fashion brands are currently using only provide slightly higher engagement compared to the other industries studied. Some of those top hashtags include a mix of holiday, lifestyle and fashion-related hashtags.

Top Hashtags for Fashion Brands

As a result, it may be worth it to go more industry-specific and focus on those fashion-related hashtags to be more relevant and boost engagement.

Health & Beauty

Opportunity #1: Focus on photos.

Video is undoubtedly an engagement driver and opportunity for most industries, but according to the study, that’s where the health and beauty industry differs. In fact, photos trump video in engagement on Facebook and Twitter.

Facebook Engagement Rates for Health and Beauty Brands

Twitter Engagement Rates for Health & Beauty

This signals that health and beauty brands should double-down on the creation of quality, compelling photos for use across their social channels.

Opportunity #2: Use industry-related hashtags.

When it comes to Instagram, Rival IQ’s study found that industry-related hashtags such as #moisturizer or #healthyskin-rather than just top-performing or trending hashtags like #ValentinesDay-get better engagement. So, health and beauty brands should absolutely be leveraging those industry-related hashtags to stay relevant and encourage engagement.

Food & Beverage

Opportunity #1: Invest in compelling imagery for use across channels.

Photos are the most common type of social posts for food and beverage companies-and for good reason. They drive high engagement. As a result, food and beverage brands should absolutely be investing in high-quality, compelling imagery that will resonate with their audience.

Food & Beverage Industry Social Engagement Rates

Opportunity #2: Get on the Twitter bandwagon.

According to the report, food and beverage companies are rocking it on Twitter, significantly outperforming other industries. So, if you’ve been wondering whether Twitter is worth the investment, it may be a good time to incorporate Twitter into your strategy.

Read the full Rival IQ report here.

The Bottom-Line

Simply put, there’s no one-size-fits-all strategy for fostering engagement on social media. While many industries have the same high-level opportunities for adding video, producing quality images and refining hashtagging strategies, there are nuances and caveats that are industry-unique.

So, as you work to refine your strategy today, tomorrow and beyond, do so with your unique industry and audience at the forefront of your mind. However, don’t neglect the great things happening outside your industry bubble. After all, a little inspiration can go a long way.

Looking for a little of that inspiration? Check out our post What All Marketers Can Learn from Fast Food Giants Crushing Twitter.

Have some insight to lend on this subject? Share your thoughts in the comments section below.


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